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Support

Panah Help Center

Welcome to the Panah Help Center! Here you’ll find answers to common questions, user guides, and tips for getting the most out of your Panah experience.

1. Getting Started

Q: What is Panah?

Panah is a platform to share, discover, and connect through real stories and emotions from around the world.

Q: How do I sign up?

Download the Panah app, tap on “Sign Up,” and follow the steps to create your account using your email address.

Q: Is Panah free to use?

Yes, Panah is completely free for all users.

2. Account Management

  • Create an Account: Use your email and a secure password.
  • Log In: Enter your credentials or reset your password if you’ve forgotten it.
  • Log Out: Go to Settings > Log Out.
  • Delete Account: Go to Settings, scroll to the bottom of the page, tap Delete Account, and follow the on-screen instructions to permanently delete your account.

Delete Account Request

To request deletion of your account and all associated data, please follow these steps:

  1. Open the Panah app, go to Settings, scroll to the bottom of the page, and tap Delete Account.
  2. Confirm your request by following the on-screen instructions.
  3. Your account and related data will be permanently deleted within 30 days, except for information we may be required to retain for legal reasons.

If you cannot access your account, you can also request deletion by emailing us at info@panah.app with the subject “Delete My Account” from your registered email address.

3. Profile & Settings

  • Edit Profile: Change your name, username, bio, photo, and location from Settings > Edit Profile.
  • Change Password: Go to Settings > Change Password.
  • Language Preferences: Select your preferred language in Settings > Appearance > Language.
  • Notifications: Manage notification settings in Settings > Notifications.
  • Phone Number: Optional. Add your phone number for account recovery or security.
  • Privacy Options: Adjust who can see your information in your profile.

4. Stories & Submission

  • Browse Stories: Discover stories on the Home or Explore pages.
  • Submit a Story: Tap the “+” button, select your emotion, and share your experience.
  • Anonymous Sharing: You can submit stories anonymously if you prefer.
  • Location Tagging: Add your location to connect with stories around you. This is optional.
  • Edit or Delete: You can edit or delete your own stories at any time.
  • Daily Check-in: Use Daily Check-in to record how you feel, reflect on your emotions, and build your personal Life Book over time.
  • Emotion Tree: Each check-in helps grow your Emotion Tree, giving you a visual way to follow your emotional journey.
  • How to Check In: You can write a Daily Check-in from your Profile tab, the Daily Check-in tab, or by tapping the “+” button in the app.
  • Emotion Chart: In your Profile, you can view your emotion chart and follow how your feelings change over time.
  • Weekly Chapters: After completing 7 Daily Check-ins, Panah creates a Weekly Chapter that you can view in your Life Book inside your Profile.

5. Notifications

  • Push Notifications: Receive alerts for new comments, reactions, and messages.
  • Email & SMS: Email/SMS notifications are currently under development.
  • Permissions: Allow Panah to send you notifications from your device settings.

6. Reactions, Comments & Interactions

  • React to Stories: Tap on a story to leave a reaction, such as like, relate, or inspire.
  • Comment: Write comments on stories and interact with other users.
  • Reply & Report: Reply to comments and report inappropriate content.
  • Save Favorites: Save your favorite stories for quick access.

7. Privacy & Security

  • Data Protection: Your information is stored securely and is never sold to third parties.
  • Blocking & Reporting: Block or report users who violate guidelines.
  • Account Security: Enable strong passwords and, soon, two-factor authentication.
  • Anonymous Mode: Share without revealing your identity.

8. Troubleshooting & Feedback

  • App Issues: Try restarting the app or updating to the latest version.
  • Password Problems: Use the “Forgot Password” option to reset your password.
  • Bugs & Errors: Report bugs directly from the app in Settings > Report a Problem.
  • Suggestions: We welcome your feedback! Share ideas for new features anytime.

Thank you for being part of Panah!

If you need further assistance, please reach out — we’re always here to help.